Overbooking, Cancellations and Delays
Official FOCA Regulation
Denied boarding in the case of overbooking
In the case of denied boarding due to overbooking, passengers affected have the right to compensation. Adria Airways Switzerland, operated by Darwin Airline is not obliged to provide reimbursement for passangers that have checked-in late, are have not behaved in line with rules and regulations, or have given the company valuable reasons to deny boarding.
Depending on the distance, should the flight have a delay of 2, 3 or 4 hours, you are entitled to food and drinks. If necessary, hotel accomodation will be provided. For delays over 5 hours, you have the possibility to withdraw from the flight and the company will reimburse your ticket fare.
If Adria Airways Switzerland, operated by Darwin Airline is directly responsible for cancelling a flight, passengers have the right to compensation, as per the overbooking cases. No compensation is due for cancellations confirmed at least two weeks prior to the scheduled flight or if alternative flights are provided within the similar timeframe as the cancelled flight.
No compensation is due for flights cancelled under extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken. Should this occur, passengers may choose not to fly and get ticket reimbursement, or to be re-routed on an alternative flight.
How to claim refund/reimbursement in the event of cancellations
Should all above mentioned conditions apply, you are eligible for full refund or re-routing. To make a claim for compensation please contact Darwin Airline SA at the following emails:
Alternatively, you can write to:
Darwin Airline Customer Relations
Centro Nord Sud Stabile 2